Privacy Policy

Effective Date: June 7, 2025

At 1pbps.com, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and safeguard your data when you interact with our website or use our hosting services, including dedicated servers, VPS, cloud hosting, SSL certificates, domain tools, and support portals.

1. Information We Collect

We collect various types of information in order to provide and improve our services:

• Personal Information: Name, email address, phone number, billing address, and payment details.
• Account Credentials: Username, password, and authentication logs.
• Server Usage Data: IP addresses, server logs, traffic analytics, bandwidth usage, and resource allocation.
• Technical Information: Browser type, operating system, device type, referring URLs, and browsing behavior on our site.
• Communication Records: Chat history, support tickets, email correspondence, and call recordings (if applicable).

2. How We Use Your Information

We use the collected data for the following purposes:

• To create and manage your hosting account
• To process payments and send invoices
• To provide customer support and technical assistance
• To improve our website, products, and infrastructure
• To comply with legal obligations and regulatory requirements
• To send service-related announcements, updates, and security alerts
• To detect, prevent, and respond to potential security breaches

3. Sharing of Information

We never sell or rent your personal information to third parties. We only share information in the following cases:

• With payment processors to complete transactions
• With trusted partners who assist in service delivery (e.g., server providers, CDN providers)
• To comply with legal obligations, court orders, or law enforcement requests
• In the event of a merger, acquisition, or sale of company assets, where user data may be transferred securely

4. Cookies and Tracking Technologies

We use cookies, beacons, and scripts to improve user experience, analyze website performance, and enable security features. You can control cookie preferences via your browser settings. Disabling cookies may limit some features of our site.

5. Data Security

We take data protection seriously. Our servers are housed in secure facilities with multi-layered security, firewalls, encryption protocols, and intrusion detection systems. All sensitive data is encrypted in transit and at rest.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. International Data Transfers

As a global hosting company, your data may be processed in countries outside your country of residence. We ensure that all data transfers comply with international data protection regulations such as GDPR, and we use contractual safeguards where applicable.

7. Your Rights and Choices

You have the right to access, update, correct, or delete your personal information. You can also:

• Request a copy of your stored data
• Withdraw consent for non-essential processing
• Object to marketing emails (unsubscribe at any time)
• Request account deletion or data portability

To exercise any of these rights, please contact our privacy team at privacy@1pbps.com.

8. Data Retention

We retain your information only for as long as necessary to provide services, comply with legal obligations, and enforce agreements. Inactive accounts or terminated users may have their data retained for up to 6 years depending on legal jurisdiction.

9. Children's Privacy

Our services are not intended for children under 13 (or equivalent age in your jurisdiction). We do not knowingly collect or process information from minors. If you believe a minor has submitted personal information, please contact us to delete it.

10. Changes to This Privacy Policy

We may update this policy periodically. Changes will be reflected with a revised "Effective Date" at the top. We encourage users to review this page regularly. Continued use of our services after updates constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions, concerns, or complaints about our Privacy Policy or data practices, please reach out to:

1pbps.com Privacy Team
Email: privacy@1pbps.com
Website: www.1pbps.com