Terms of service
Please review these terms before requesting or paying for dedicated infrastructure.
Updated 24 October 2026 · Legal contact: legal@1pbps.com
1. Orders and acceptance
Selecting a configuration submits a service request. It does not reserve stock or activate a server. 1PBPS Inc. reviews hardware, location, bandwidth, taxes and deployment requirements before enabling payment. A service is accepted through the reviewed order and agreed commercial terms. Published directory locations are not confirmation of a specific facility or available inventory.
2. Accounts and security
Provide accurate account and billing details, protect your password and use only accounts you are authorized to control. You are responsible for the applications, content and credentials deployed on your server. Contact Support promptly if you suspect unauthorized access. Do not send passwords, private keys or confidential payment credentials through tickets or email.
3. Pricing and billing
The currency, total and billing term shown on your reviewed invoice control the requested payment. Available upfront terms are monthly, 3, 6, 12, 24 and 36 months. First-time crypto customers must prepay at least 3 months. PayPal supports monthly billing. After a verified live payment, later orders can use available terms. The selected bandwidth plan is included when listed on the invoice; additional bandwidth and any applicable taxes require separate confirmation. Eligible promo codes discount the specified invoice and do not automatically apply to renewals.
4. Payments and account credit
PayPal and supported cryptocurrency methods may be offered on an approved invoice. Direct cryptocurrency payments include a 5% gateway charge within the displayed total before payment. Conversion quotes use the displayed spot-rate source and expiry; wallet or exchange network charges are separate. PayPal browser redirects do not establish settlement. Cryptocurrency transaction references require independent verification, including the receiving address, network, transaction and agreed invoice value. An extra amount becomes same-currency account credit only after verification and may be used for eligible new services or renewals. Account credit is not a bank deposit and does not earn interest.
5. Delivery and server access
Delivery occurs when the server has been provisioned and usable access details have been supplied through the client account. A staged internal configuration or payment alone is not delivery. Deployment timing must be confirmed for the order. The customer should verify access, change initial credentials promptly and maintain backups independent of the service.
6. Refunds and cancellation
A customer may request a refund before server delivery. Cancellation intended to end service at the current term expiry must be requested at least 7 calendar days before that expiry. Use a Billing ticket or billing@1pbps.com and include the order reference. Refund handling and the meaning of delivery are described in the Refund & Cancellation Policy.
7. Acceptable use and service restrictions
Use services lawfully and follow the Acceptable Use Policy. Reports of abuse, security threats, non-payment or legal obligations may require investigation, access restrictions or suspension. Where practicable and permitted, the customer should receive notice and an opportunity to respond. Emergency action may be needed to protect systems or others.
8. Support, responsibilities and disputes
Support requests should identify the service and technical symptoms. Customer applications, backups, software licensing and application-level security remain the customer’s responsibility unless a separate managed-service agreement says otherwise. Report a dispute to legal@1pbps.com so the parties can review records and attempt resolution. No particular uptime percentage, liability cap or court jurisdiction is represented by this page; additional commitments require an agreed service document. Applicable non-excludable rights remain unaffected.